What our assistants can do
- Order status — look up an order in your ERP and tell the customer exactly where it is
- Shipment tracking and ETAs — from your TMS or carrier tracking
- Invoice and payment queries — balances, due dates and payment status from your accounting system
- Supplier self-service — PO confirmations, delivery schedules and payment status for suppliers
- Product and policy questions — answered from your catalogues, manuals and policies
- Internal help desk — staff ask in plain language and get answers from SOPs, ERP data and reports
- Lead capture — qualify website visitors and book meetings for your sales team
Where they work
- Your website chat
- WhatsApp Business
- Microsoft Teams and Slack for internal assistants
- Email — drafting or sending replies to common queries
Built safely
- Answers from your data — the assistant uses your documents and live systems, and says so when it doesn’t know
- Hands over to a person for complex or sensitive requests, with the full conversation attached
- Access controls — customers only see their own orders and invoices
- Logs and review — every conversation is recorded so you can check quality and improve answers
- Languages — English, Hindi and other languages your customers use