What is RPA, and where does AI come in?
Robotic process automation (RPA) uses software robots to do what a person does on screen: log in to a portal, copy data, fill in a form, download a report. It’s ideal where systems have no API. AI adds understanding — reading an email to decide what it’s about, extracting data from a document, or choosing the right action in an exception. Together they automate processes that neither could handle alone.
Processes we automate
- Customer portals — download orders and upload invoices or ASNs on retailer and OEM portals that don’t offer EDI
- Order entry from emails, PDFs and spreadsheets into your ERP
- Invoice processing — read, match and post supplier invoices; chase missing ones
- Shipment tracking — check carrier sites and update your TMS and customers
- Government and customs portals — filings, downloads and status checks
- Reconciliations — bank, GST, payments and inter-company
- Reporting — collect data from several systems and send reports on schedule
- Email triage — classify incoming emails and route or answer them automatically
Our approach
- Process assessment — we map your processes and rank them by hours saved and ease of automation
- Design — clear rules, exception handling and human review points
- Build and test with tools such as UiPath, Power Automate, Python and AI services
- Run and support — bots are monitored, and we fix them when portals or screens change
Where a proper integration is possible, we’ll recommend it — APIs and EDI are more reliable than screen automation. RPA is for everything else.