Arion Commerce will take control of your EDI infrastructure and daily operations from mapping, communication set up to 24/7 dedicated support. Arion Commerce offers a premium level of dedicated support, specifically for clients who want support above and beyond our ‘best-in-class’ standard service, by providing expert guidance from a dedicated Customer Success Manager.

An extension of your team

With access to your own dedicated Customer Success Manager, who will have an in-depth understanding of your organisation, business processes and EDI environment, you’ll be able to optimise your EDI solution and maximise your EDI investment.

Your Customer Success Manager will proactively address issues or inefficiencies in your EDI environment and associated business processes before they require a support call, improving efficiency, adding value and enhancing your business operations and trading partner relationships.

Improve your team’s knowledge with extensive staff training

As part of the service, Arion Commerce offers remote training sessions. Experienced employees can receive ongoing training to get the most out of your EDI solution, whilst new staff can use the time to get up to speed with best practices for daily operations, such as setting up new trading partners and solving common problems.

A premium level of support for all your business needs

With the Platinum Support Service you will benefit from:-

Dedicated Customer Success Manager
Quarterly Account Wellness Checks (QWC’s)
Expert guidance on EDI performance
Four one-hour remote appointments per month
Extensive staff training
Annual Product Optimisation Review

We can do managed services for all EDI products like IBM Sterling B2B Integrator, Seeburger, Axway, Dell Boomi etc